Four Points by Sheraton Cuenca
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
More about Four Points by Sheraton Cuenca
Four Points by Sheraton Cuenca
Four Points by Sheraton Cuenca Hotel is within the largest shopping center in the city, Mall del Río with direct access to more than 200 stores, food court and cinemas. Just a few steps from the Convention Center. 7.
Reviews from 
Business traveller
Comment: 20 Apr 2026
Stayed in: Apr 2026
People make the difference
An excellent hotel.
Room clean.
Just in front of the Convention Center, that for me was a plus, since I came to lecture in a congress.
All employees make your stay the best one.
At restaurant we were lucky to have Adriana, Teresa, Francisco and Tito as host and they want to make that extra mile to make you feel welcome.
Good food.
Room clean.
Just in front of the Convention Center, that for me was a plus, since I came to lecture in a congress.
All employees make your stay the best one.
At restaurant we were lucky to have Adriana, Teresa, Francisco and Tito as host and they want to make that extra mile to make you feel welcome.
Good food.
Hotel response
Comment: 29 Apr 2026
Dear guest,
Please receive a warm greeting from all of us at the Four Points by Sheraton Hotel in Cuenca.
We sincerely appreciate you taking the time to complete our survey and share your feedback regarding our services. Your input motivates us to continue providing the level of service that guests like you truly deserve.
It is a great satisfaction to know that your recent stay was excellent. Your ratings will be shared with the entire hotel team as a source of motivation to consistently deliver exceptional service.
We invite you to visit us as often as you like, and it will be our pleasure to welcome you again.
Sincerely,
Josef Zumbuhl
Gerente General
Four Points by Sheraton Cuenca
Please receive a warm greeting from all of us at the Four Points by Sheraton Hotel in Cuenca.
We sincerely appreciate you taking the time to complete our survey and share your feedback regarding our services. Your input motivates us to continue providing the level of service that guests like you truly deserve.
It is a great satisfaction to know that your recent stay was excellent. Your ratings will be shared with the entire hotel team as a source of motivation to consistently deliver exceptional service.
We invite you to visit us as often as you like, and it will be our pleasure to welcome you again.
Sincerely,
Josef Zumbuhl
Gerente General
Four Points by Sheraton Cuenca
Family traveller
Comment: 8 Jul 2026
Stayed in: Jul 2026
You will receive top-tier service here.
My family stayed here for 10 days while visiting relatives and we found the hotel to be luxurious, clean and in a great location.
The people who work here are amazing. Especially in the dining room—we received exceptional service from gentlemen like Carlos, Rodolfo and Gino. Really everyone was super professional and very pleasant.
The breakfast buffet is absolutely wonderful—with so many delicious and fresh foods, it was a treat everyday.
The pool area is beautiful too, though due to the hours of operation and our schedule, we were unable to use it much. We are still very grateful for this superb vacation experience.
The people who work here are amazing. Especially in the dining room—we received exceptional service from gentlemen like Carlos, Rodolfo and Gino. Really everyone was super professional and very pleasant.
The breakfast buffet is absolutely wonderful—with so many delicious and fresh foods, it was a treat everyday.
The pool area is beautiful too, though due to the hours of operation and our schedule, we were unable to use it much. We are still very grateful for this superb vacation experience.
Hotel response
Comment: 13 Jul 2026
Dear 51bethp,
Warm greetings from Four Points by Sheraton Cuenca.
Thank you very much for taking the time to share such a wonderful review of your recent stay with us. We are truly delighted to know that you and your family enjoyed your 10-day visit and had such a memorable vacation experience.
It is especially rewarding to hear your kind recognition of our associates. We will be honored to share your compliments with Carlos, Rodolfo, Gino, and the entire Food & Beverage team. Knowing that their professionalism and warm hospitality made a positive impact on your stay is the greatest reward for their dedication.
We are also pleased that you enjoyed our breakfast buffet, as we strive every day to offer a fresh and varied selection for our guests.
Although we regret that your schedule did not allow you to enjoy the pool as much as you had hoped, we are grateful that you appreciated our facilities and overall experience.
Thank you once again for choosing Four Points by Sheraton Cuenca. It was a pleasure to host you and your family, and we sincerely look forward to welcoming you back on your next visit for another exceptional stay.
Kind regards,
Denisse Rojas
Guest Service Quality Assurance Coordinator
Four Points by Sheraton Cuenca
Warm greetings from Four Points by Sheraton Cuenca.
Thank you very much for taking the time to share such a wonderful review of your recent stay with us. We are truly delighted to know that you and your family enjoyed your 10-day visit and had such a memorable vacation experience.
It is especially rewarding to hear your kind recognition of our associates. We will be honored to share your compliments with Carlos, Rodolfo, Gino, and the entire Food & Beverage team. Knowing that their professionalism and warm hospitality made a positive impact on your stay is the greatest reward for their dedication.
We are also pleased that you enjoyed our breakfast buffet, as we strive every day to offer a fresh and varied selection for our guests.
Although we regret that your schedule did not allow you to enjoy the pool as much as you had hoped, we are grateful that you appreciated our facilities and overall experience.
Thank you once again for choosing Four Points by Sheraton Cuenca. It was a pleasure to host you and your family, and we sincerely look forward to welcoming you back on your next visit for another exceptional stay.
Kind regards,
Denisse Rojas
Guest Service Quality Assurance Coordinator
Four Points by Sheraton Cuenca
Family traveller
US
Comment: 4 Jul 2026
Stayed in: Jun 2026
Great hotel in a beautiful city.
The Four Points by Sheraton Cuenca hotel is excellent. It is set in a prime location, overlooking part of the beautiful city. Hotel staff are outstanding. The restaurant is excellent, we ate breakfast several days and dinner once, food was great. Hotel has secured parking.
Hotel response
Comment: 6 Jul 2026
Dear carlosvelascoteran,
Warm greetings from Four Points by Sheraton Cuenca.
Thank you very much for taking the time to share your kind comments regarding your recent stay with us.
We are delighted to know that you enjoyed our convenient location, the beautiful views of the city, our dining experience, and the comfort of our secure parking facilities. Most importantly, it is truly rewarding to learn that our associates made such a positive impression through their outstanding service.
Your recognition is a great source of motivation for our entire team, and we will be pleased to share your compliments with all the departments involved.
It was a pleasure to have you as our guest, and we sincerely look forward to welcoming you back on your next visit to Cuenca for another memorable stay.
Kind regards,
Josef Zumbuhl
Gerente General
Four Points by Sheraton Cuenca
Warm greetings from Four Points by Sheraton Cuenca.
Thank you very much for taking the time to share your kind comments regarding your recent stay with us.
We are delighted to know that you enjoyed our convenient location, the beautiful views of the city, our dining experience, and the comfort of our secure parking facilities. Most importantly, it is truly rewarding to learn that our associates made such a positive impression through their outstanding service.
Your recognition is a great source of motivation for our entire team, and we will be pleased to share your compliments with all the departments involved.
It was a pleasure to have you as our guest, and we sincerely look forward to welcoming you back on your next visit to Cuenca for another memorable stay.
Kind regards,
Josef Zumbuhl
Gerente General
Four Points by Sheraton Cuenca
Anonymous traveller
Comment: 21 Jun 2026
Stayed in: Jun 2026
Clean room, good staff, excellent breakfast, parking not easy to get access if you check in at first time, but it’s ok.
Business traveller
Comment: 6 Apr 2026
Stayed in: Apr 2026
Review to byron
Wonderful hotel with exceptional staff and congratulate Byron especially for making guests feel at home
Hotel response
Comment: 29 Apr 2026
Estimado huésped,
Reciba un cordial saludo, en nombre de todo el equipo del hotel, queremos agradecerle por compartir sus experiencias con nosotros durante su reciente estadía en Four Points by Sheraton Cuenca.
Siempre es alentador recibir calificaciones positivas, nos agrada saber que superamos sus expectativas y saber que cumplimos con la misión del hotel la de brindar un excelente servicio y experiencias memorables. Byron estará gustoso de recibirle nuevamente.
Gracias por su estadía en el Four Points by Sheraton Cuenca y esperamos que elija crear más recuerdos aquí, será un placer poder asistirle, y no dude en hacernos saber todas sus preferencias y requerimientos, pues con gusto los atenderemos.
Saludos Cordiales,
Josef Zumbuhl
Gerente General
Four Points by Sheraton Cuenca
Reciba un cordial saludo, en nombre de todo el equipo del hotel, queremos agradecerle por compartir sus experiencias con nosotros durante su reciente estadía en Four Points by Sheraton Cuenca.
Siempre es alentador recibir calificaciones positivas, nos agrada saber que superamos sus expectativas y saber que cumplimos con la misión del hotel la de brindar un excelente servicio y experiencias memorables. Byron estará gustoso de recibirle nuevamente.
Gracias por su estadía en el Four Points by Sheraton Cuenca y esperamos que elija crear más recuerdos aquí, será un placer poder asistirle, y no dude en hacernos saber todas sus preferencias y requerimientos, pues con gusto los atenderemos.
Saludos Cordiales,
Josef Zumbuhl
Gerente General
Four Points by Sheraton Cuenca
Excellent location
Junto Al, Mall del Rio, Ave. CircunvalacióN Sur, Y, Cuenca, 010169, Ecuador|4.09 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Extra beds are available for an additional charge, depending on the size of the room.
Four Points by Sheraton Cuenca: FAQs
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