Please inform Hôtel de l'Esterel Pierre & Vacances in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A damage deposit of EUR 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. The outdoor heated swimming pool is open from April until the end of the All Saints’ Day holidays, while a second unheated pool is available from April to mid-September. In the Hameau district, guests can enjoy a 455 m² pool area with a paddling pool, children’s facilities and water slides, open from April to October. In the village centre, a 380 m² continuously heated swimming pool with a landscaped beach area is open from April until the end of October, also featuring children’s areas and water slides. The residence is proudly certified Green Key (Clef Verte), reflecting its commitment to sustainable tourism and environmentally responsible practices. The price includes beds made upon arrival, limited WiFi access for up to five devices allowing browsing and email use, charges and taxes (excluding tourism tax and application fees), access to pool areas and sports grounds (excluding tennis and archery), as well as basic activities such as fitness sessions, contests and themed evenings. Please note that tennis courts and archery activities are available at an additional cost. If the total amount of the reservation is not paid within the timeframe indicated in the policies, the property reserves the right to cancel the booking and apply cancellation fees. Any modification may incur additional charges, and credit card is the only accepted method of payment. For children aged 0 to 35 months, varied awakening games and collective outdoor activities supervised by educators are organised Monday to Friday, generally from 09:00 to 12:00 and from 15:00 onwards. A safe and nurturing environment is provided through the Les P’tits Mômes micro-nursery, where babies can discover sensory games and outdoor activities adapted to their rhythm. A 3-hour session costs €50, a package of three sessions costs €100, and a full day from 09:30 to 16:30 including organic meals costs €90. Places are limited to ensure proper supervision. The nursery operates Monday to Friday during school holidays (except Christmas), and outside school holidays childcare may be available on request. Reservations can be made via sophie.lesptitsmomes@gmail.com or by phone at 06 28 32 70 71. A health record with up-to-date vaccinations (measles, tetanus, polio, diphtheria before 18 months and BCG) or a certificate of non-contagion issued less than 48 hours before departure must be presented on site.