Please inform Jemsty Inn Hakone Ashinoko in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. This property will not accommodate hen, stag or similar parties. To use the on-site luggage storage before check-in at 15:00, please inform the property of guests' expected arrival times in the Special Requests box when making a reservation. Please note this property is a 2-storey building. Please inform the property of guests' expected arrival times, at the time of booking. If the estimated time of arrival is uncertain at time of booking, guests are asked to send your estimated time of arrival by email 48 hours prior to check-in. When contacting regarding reservations 48 hours prior to the check-in date, please contact the property directly. Please inform the property at the time of booking if you have any food allergies or special dietary needs. If you inform the staff upon arrival, they may not be able to accommodate your request.
