Please inform The Family Host - Lost Garden Ciutadella Park in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. This property will not accommodate hen, stag or similar parties. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. A damage deposit of EUR 300 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. WE ARE SPECIALIZED FOR FAMILIES WITH CHILDREN. PLEASE RESPECT OUR PROJECT 100% FAMILIES. RULES OF THE HOUSE: - TOTAL silence is requested from 10pm to 8am, both inside the apartment and inside the building (staircase, elevator, etc...). If there is any complaint from a neighbor for loud guests, you will be required to leave the apartment immediately with no right to refund and losing your security deposit. - NO MORE PEOPLE accepted than those foreseen in the reservation. - Access to the common terrace exclusive for the clients of our different apartments, from 9:00am to 11:00pm (NO PEOPLE invited from outside). - Late checkin extra costs to pay on arrival: From 21:00 to 23:00: 30 EUR. From 23:00 to 01:00: 40 EUR. All requests for late arrivals must be confirmed by the property. No option of checkin after 1am. - When booking 2 units or more, different policies and additional supplements may apply.